Yes, your first payment is taken directly that day as a card payment. Then the date ongoing unless cancelled.
We require 30 days notice for cancellation.
We require a minimum 1 months’ notice of cancellation and cancellation notice should be given in-line with your direct debit schedule. Should you cancel in-between payments, the subsequent payment will be the last one. The date on your cancellation email marks the start of your 1 month notice period.
Yes, you can switch over to a different membership once you have completed the first month, if you decide to do this you can do by emailing firstname.lastname@example.org
After your your first month you can notify us if you need to freeze your membership. You can freeze your membership for a maximum of 3 months at a time.
No, your membership can only be frozen in line your direct debit payment.
You must to notify us at least 7 working days before your next payment is due.
Yes, you must come back for 1 month before you can freeze again.
Yes, we honour the length of time since your initial sign up.
No, memberships are not refundable.
No, memberships cannot be shared.
If you cancel 24 hours before the class start time you will have your visit returned to you. If you cancel less than 24 hours before, this visit will be lost.
No, the week runs from Monday – Sunday.
No, memberships are restricted to the relevant number of visits per week.
If you want to come to classes outside your membership you can purchase a single class or a class pass.